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The Silent Call procedure is a unique program in the Massachusetts
Enhanced 9-1-1 system that allows a caller who is unable to verbally
communicate their emergency over the phone to receive the appropriate
response. If you need to call 9-1-1 and you are unable to speak for
any reason, such as a physical disability, domestic violence or home
invasion follow these simple steps using a wireline touchtone phone:
FIRST DIAL
9-1-1
When the call is answered,
indicate your need by pressing the appropiate number on your telephone:
If you need the
POLICE
press 1
If you need the
FIRE
DEPT. press 2
If you need an
AMBULANCE press 3
**Only available from a wire
line Touch-Tone phone in Massachusetts**
The 9-1-1 dispatcher will send the
appropriate responding agencies!
REMEMBER...THE
SILENT CALL PROCEDURE ONLY WORKS FROM A LANDLINE TOUCHTONE TELEPHONE AND
THE DISPATCHER MUST FIRST ANSWER BEFORE PRESSING BUTTONS.
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